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Materials and care requirements vary by product. Check the product details and manufacturer’s instructions for the material, intended use and cleaning guidance. If a detail is missing, contact us before purchasing so we can help confirm it.

Absolutely! We offer a range of products suitable for all experience levels, from beginners to advanced users. Our beginner-friendly products are designed to be easy to use, discreet, and comfortable, with clear instructions included.

We understand that everyone’s needs are different, which is why we offer detailed product descriptions and guides on our website to help you make an informed choice. You can also contact our customer service team for personalized recommendations based on your preferences.

Cleaning methods vary depending on the material of your toy. In general, use warm water and mild, unscented soap, or a specialized toy cleaner. Be sure to dry your toy thoroughly before storing it. Always check the manufacturer’s instructions for care recommendations specific to your product.

Yes, we recommend using water-based lubricants with most of our toys, as they are safe and gentle on the materials. For silicone-based toys, avoid using silicone-based lubricants, as they can damage the toy's surface. Always check the product details for compatibility information.

Yes, many of our products come with a manufacturer’s warranty. Warranty lengths vary by product, but we are committed to providing high-quality, durable products. Please refer to individual product pages for specific warranty details.

Yes, all of our products are shipped in plain, unmarked packaging to ensure your privacy. There will be no indication of the contents, so you can shop with confidence and discretion.

We use service providers to process payments, deliver orders and operate our store. Our Privacy Policy explains how personal information is collected, used and shared, and how to contact us about your privacy.

For hygiene reasons, opened or used items cannot be returned for change of mind. Unopened, unused items in their original packaging can be returned within 30 days for a refund or exchange. Faulty or incorrect items are handled separately and your rights under Australian Consumer Law are not limited by this change-of-mind policy. See our Refund policy for details.

Yes, we offer international shipping to New Zealand only. Shipping costs and delivery times vary depending on your location. For more information, you can check the shipping details policy or contact our customer service team for assistance.